Editorial Complaints Policy

Effective Date: 19 June 2023

At Global Vapes Inc (“the Company”), we strive to provide accurate, balanced, and engaging content through our online magazine. We value the trust of our readers and take any concerns or complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints in a fair and timely manner.

1.Scope

This policy applies to complaints related to the editorial content published on our website. It covers issues such as factual accuracy, fairness, balance, and adherence to ethical standards.

2.Submitting a Complaint

2.1. Complaint Channels: We encourage individuals who have a complaint about our editorial content to submit their concerns in writing via email or through our designated complaint submission form, as specified below:

Email: [Insert Email Address]
Complaint Submission Form: [Insert URL]

2.2. Required Information: When submitting a complaint, please provide the following details:

Your name and contact information.
A clear and concise description of the complaint, including the specific article or content in question.
Any supporting evidence or documentation that substantiates your complaint.

3.Handling of Complaints

3.1. Receipt of Complaint: Upon receiving a complaint, we will acknowledge its receipt within [Insert Timeframe] and provide you with a reference number for future correspondence.

3.2. Review and Investigation: We will conduct a thorough review and investigation of the complaint, which may involve consulting relevant staff members, referring to original sources, or seeking external expert opinions if necessary.

3.3. Response Timeframe: We aim to provide a substantive response to your complaint within [Insert Timeframe] of its receipt. If we require additional time to complete the investigation, we will notify you of the expected delay and provide regular updates on the progress.

3.4. Confidentiality: We treat all complaints with strict confidentiality. Your personal information will be handled in accordance with our Privacy Policy and used solely for the purpose of addressing and resolving your complaint.

4.Resolution of Complaints

4.1. Outcome: Once the investigation is complete, we will communicate the outcome of our findings to you in writing. If we determine that an error or omission has occurred, we will take appropriate measures to rectify the issue, which may include issuing corrections, retractions, or updates to the content.

4.2. Appeal Process: If you are dissatisfied with the outcome or handling of your complaint, you may request a review or appeal of the decision. Please provide additional details or evidence to support your request. The appeal will be reviewed by a designated senior member of our editorial team, and their decision will be final.

5.External Recourse

If you believe that your complaint has not been adequately addressed by our internal process, you may choose to pursue external recourse by contacting relevant regulatory bodies, ombudsman offices, or industry organizations that oversee media ethics and standards.

If you have any questions or concerns regarding this Editorial Complaints Policy or wish to submit a complaint